Terms of delivery, General information :

The products purchased on galerie-lithique.com are delivered throughout the whole world.

The total amount of the shipping fees and packaging expenses for the preparation and the forwarding of your order is variable according to the number of pieces and the total weight of the order.

Unless their security is at risk, articles are sent together to garantee our customers the lowest possible shipping fees.

Galerie-Lithique cannot be held responsible for a loss or a delay due to the Postal services' delivery.

We help by keeping in contact with the french postal services, and are provided with a tracking number valid until the package has left the French territory. This tracking number is also valid in the US, in most western european countries, and others.

The products are delivered to the address that you indicated to us during the ordering process.

Average delivery timeframe :

These are average timeframes, that can fluctuate according to the weight of the package and the mode of delivery.

* For boxes :

France : 3 to 4 days

European Union : 4 to 6 days

Eastern Europe & Maghreb : 6 to 8 days

Americas, Africa, Near East & Middle East : 7 to 10 days

Asia, Oceania, Australia : 9 to 12 days

* For padded evelopes, the delays are slightly shorter.

Modes of Delivery :

The product ordered is delivered by the postal services to the address given by you during the ordering process.

Generally speaking, the delivery is carried out by "priority registered airmail" ( "Colissimo international" in french ) handed out against signature ; with an option of "declared value" for extra insurance.

Parcel Control on Delivery :

Upon reception of your order, you must check the conformity of the goods delivered, at the moment of the delivery and before signing the delivery order ! You must indicate on the delivery slip ( in the form of a brief handwritten description of the damages, followed by your signature ) any anomaly concerning the delivery ( article damaged…).

You will also have to confirm these damages with the postal services at the latest in the two working days following the delivery of the articles. Please transmit a copy of this mail to Galerie-Lithique.com via email so we can notity the french Postal services and, if it applies, forward the insurance to your account.

At the time of the delivery, you must imperatively check the state of the articles.

If they are damaged, or something is missing, you must imperatively refuse the parcel, and note on the delivery form : "refused because opened, or damaged, parcel".

You will not be able to get compensation from the insurance if you sign the form and accept a broken article.

This checking is considered to have been carried out when the recipient, or the person authorized by him, signed the delivery order.

Galerie-Lithique cannot be held responsable for any loss or damage of an article during its conveying by the Postal services.

Return Policy :

- You have a 7 day delay ( from the delivery date ) to return to us any article that would not be in conformity with your order, or that would be defective (not damaged), or simply that would not suit your liking.

- The expenses of return in the case of a retractation will be at your cost.

- The expenses of return for an article declared not in conformity with the order, or defective upon delivery, will be reimbursed to you by Galerie-Lithique, based on the original mode of delivery.

- The return policy is only valid for complete products, in their state of origin ( original packaging, accessories…), returned with a copy of the original invoice.

No guarantee will be applied to the articles damaged, broken, soiled, or returned incomplete by the customer.

- We commit ourselves to offer you an exchange, or a total refund if you prefer, within a 15 day period after we receive the returned articles.

In case of a refund, the customer's Paypal account will be credited (protected transaction) in the event of an original payment via Paypal. Otherwise, a cheque will be sent, or a bank to bank transfer will be organized.